Description: Student Complaint- Continued Process for Improvements Informed by Complaint Log Assessment
The Office of Student Affairs and Academic Affairs will keep on file a record of each complaint, its nature, and resolution.
- Complaint Logs will be summarized by the Offices of Student and Academic Affairs and provided to the President’s Cabinet for review once a semester. Cabinet Members will review the logs for analysis of trends and emerging themes. This data will be utilized to inform revisions in necessary policies and procedures via feedback-loop methodology.
- If any trends or themes are reported, it is the responsibility of the applicable Cabinet Members to collaborate in the development of a formal plan of action to address the concerns.
- The respective formal plans will be shared with the full Cabinet.
Procedures:
Student Complaint- Process for Filing a Complaint No. 210.1Back to the Policies and Procedures Main Menu