Procedure No. 210.1

Adopted: 1/9/18

Students with questions regarding the applicable procedure to follow for a particular complaint should call the Student Affairs Office at (609) 343-5083.

The student is encouraged to attempt to resolve all complaints at the lowest possible level, for example, faculty or area director. If the complaint cannot be resolved at the initial level, the student can submit a formal complaint in writing. A complaint must be based on a claimed violation of a College rule or policy that has not been resolved through ordinary processes.

Any student who brings a complaint has the burden of proof and must provide documentation and evidence to support the allegation. A complaint should be filed within 10 working days of the incident or incidents. The student should put his or her complaint in writing according to the following guidelines:

1. What is the complaint? Identify it.
2. What action have you taken regarding this complaint?
3. What are the grounds for the complaint? Explain the basic justification for it based on a claimed violation of a College rule or policy.
4. How would you like to see it resolved?
5. What do you want done?

• For academic complaints, the student will submit the complaint in writing to the appropriate Academic Dean or designee. The Academic Dean or designee will ensure that the complaint receives an initial response within 10 working days. The student may appeal the response in writing to the Vice President of Academic Affairs within 10 days. The results of complaints appealed to this level are final and may not be further appealed. The Office of Academic Affairs will keep on file a record of each complaint, its nature and resolution.
• For non-academic complaints, the student will submit the complaints in writing to the Director of Counseling and Support Services or designee. The Director of Counseling and Support Services or designee will ensure that the complaint receives an initial response within 10 working days. The student may appeal the response in writing to Vice President of Student Affairs within 10 days. The results of complaints appealed to this level are final and may not be further appealed. The Office of Student Affairs will keep on file a record of each complaint, its nature and resolution.

Procedures:
Student Complaint- Evaluation of Complaint Logs and Process for Improvements and Modifications No. 210.2

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